HABEEB OLUWASEUN OSENI
Remote Order & Customer Service Specialist
Ikeja, NG.About
Results-driven Remote Order Specialist with over 3 years of dedicated experience managing high-volume order processing and delivering exceptional virtual customer support for US-based e-commerce operations. Proven for achieving a 99.5% accuracy rate, driving 40% efficiency improvements, and seamlessly collaborating across CST/EST time zones from a fully equipped professional home office.
Work
Zonal Tool LLC
|Remote Order Specialist
Remote, Texas, US
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Summary
Currently manages end-to-end fulfillment for high-volume US e-commerce orders, ensuring operational excellence and superior customer satisfaction.
Highlights
Managed daily processing of over 80 e-commerce orders with a consistent 99.5% accuracy rate, overseeing the entire fulfillment lifecycle from order entry to delivery.
Resolved a high volume of customer inquiries across email, phone, and live chat channels, consistently achieving over 95% customer satisfaction ratings.
Collaborated effectively with US-based teams across multiple time zones (CST/EST) to ensure seamless operational alignment and generate insightful daily performance reports.
Optimized order processing workflows, leading to a significant 40% reduction in processing time and enhanced operational efficiency.
Philips Outsourcing Nigeria Ltd
|Credit Review & Customer Service Officer
Lagos, Lagos, Nigeria
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Summary
Oversaw daily credit application reviews and managed high-volume customer communications, ensuring compliance and enhancing client retention.
Highlights
Reviewed and processed over 100 loan applications daily, rigorously ensuring compliance with all internal credit policies and regulatory standards.
Managed high-volume customer communications, resolving complex inquiries and implementing strategies that improved customer retention by 50%.
Maintained meticulous records and documentation for all credit review processes, ensuring data integrity and audit readiness.
News Central Television
|Associate News Producer
Lagos, Lagos, Nigeria
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Summary
Produced daily news bulletins and coordinated cross-functional teams to deliver timely broadcasts under strict deadlines.
Highlights
Produced daily news bulletins, managing content creation and coordinating cross-functional teams to ensure timely broadcast under tight deadlines.
Managed content pipelines and editorial schedules, ensuring high-quality output for daily broadcasts and audience engagement.
Education
Moshood Abiola Polytechnic
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HND
Mass Communication
Languages
English
Certificates
Computer Appreciation & Application
Issued By
ICM
NYSC Certificate
Issued By
National Youth Service Corps
Skills
Order Operations
Order processing, Payment verification, Inventory coordination, Returns management, CRM systems, Workflow Optimization, E-commerce Fulfillment.
Virtual Support
Remote customer service, Email support, Live chat support, Complaint resolution, Client retention, Customer Satisfaction.
Tools
Salesforce, HubSpot, Shopify, Microsoft Office, Google Workspace, Zoom, Slack.
Communication
Written Communication, Verbal Communication, Cross-functional Collaboration, International Communication.
Data Management
Performance Reporting, Data Integrity, Record Keeping.